All City Taxi
2024 South 12th Street,
Philadelphia, PA 19148-5528
tel.: (215) 467-6666
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Dear Sir or Madam,
At about 5:05pm today (Friday, July 20th, 2012), I got into an All-City Taxi on Market Street near 13th. I had been shopping in the area and needed to hail a taxi, so I thought that going to the sidewalk near the Marriott would be a good place to hail one. Sure enough, an All-City Taxi came by after just a few moments, I hailed him and got in, instructing the driver to go to 36th and Spruce. The driver was male, 25 to 35 years old, with dark hair and a thin build. Possibly Latino from the language he was speaking on the phone to someone, but I'm not sure. Unfortunately, I forgot to get his P number, but I did notice that his PPA Photo ID was turned backwards, so it was not visible from the passenger area.
When we reached the destination (or actually, 34th and Spruce, since traffic on Spruce was bad and the driver and I agreed that it would be faster to walk the short block to my destination), I said that I wanted to pay by credit card. The driver said that his system was down, and that ALL of the systems were down in All City Taxis this afternoon. The meter read about $10, but I told him I didn't have cash. He insisted that he couldn't take a credit card, and pointed out that his screen said, "Temporary Login". Not my problem. I gave him the $6 cash that I had and got out.
I thought that taxis were not allowed to operate unless the credit card system was working. Or am I misinterpreting the information shown at
I'm sorry for not getting the cab's P-number, but I was in a rush to meet someone and wasn't thinking of it.
Can I expect to use a credit card when I get into a taxi, or should I ask each time?
Elizabeth C. Scheyder, Ph.D., P.E.
Your taxi drivers are absolutely terrible i witnessed a hit and run, then call to try and help the guy out so he doesn't get a fleeing the scene of an accident charge and the dispatcher gets an attitude then curses me. This company is absolutely an embarrassment to the taxi/limo industry. They need to crack down on their employees and get there company together i never once had a good experience with All City Taxi.
I ordered a taxi today, since I went food shopping, after I finished work. I called a couple minutes before 9:40pm and the driver didn't show up until around 10:27. I was waiting outside for over 40 minutes, he said his GPS got him lost. He was circling around the parking lot, he left the lot and then came back like 5 minutes later. When I finally got into the cab, he kept passing my street, but i stayed nice to him. He had a smile on his face, every time he passed my street. It usually cost me $6 to $8 to go home, today it cost me $13. Why should the passengers have to pay for the driver's mistake, it is ridiculous. They just lost me as a customer.
- Taxi Company and Driver Complaint
Last night (1/21/2014) I arrived at the Philadelphia on a US Air flight from Charlotte, NC. It was 11 pm before I got my bags and went to the taxi stand outside the terminal.
I got into an All City Taxi that pulled up about the same time that I went outside. As the driver was putting my bag into the trunk, I told him 17th and Callowhill in Center City and sat in the back seat. Then two other gentlemen that I did not know were directed into the taxi by the driver. My permission to include other riders was not asked. However, we were all going into the city and the roads were bad, so I thought what the heck.
The roads were bad and it was still snowing a little. As the driver was pulling away, I noticed that the fee was not displayed on his meter. It normally would have $28.50 and a fuel surcharge figure on it. I said that I was going to put the fare on a credit card. The driver said that he could not do credit cards and that each of us had to pay $30.00 - cash only. After a few words between all three of us passengers and the driver, he pretty well stated that he would take us back to the terminal if we did not like the terms.
Granted that taxi driving is a tough job, particularly when weather is as bad as it was last night, but I do not like that the fact that we were ripped off. I did not like the fact that the driver felt that he had us over a barrel and there was nothing that we could do about it. As it was the driver got $90 plus when it should have been $30.
It was dark in the taxi and I could not see the taxi number. I asked and the driver said "360" which I doubt is true. I could not read the driver's certificate completely, as it was displayed behind clouded Plexiglas, but I could read his last name - it was "Sarwor". Granted that I only paid what I normally pay but it is the principle.
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